Making a secure payment
Secret Ingredients has chosen PayPal as our payment gateway partner. Our payment processing system uses SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. SSL encrypts all information (e.g. your credit card number) passed from your browser to our payment gateway, making it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network supports the use of encrypted data transmissions.
In order to maintain security of this information, credit card details will not be stored on our servers, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). Secret Ingredients will not have access to credit card details entered on the web.
Payment, including freight charges, is required in full before goods are despatched. Secret Ingredients agreement with you comes into existence once Secret Ingredients has confirmed your order and your payment is processed. Placement of an order constitutes entering into the terms and conditions set out in this section. Secret Ingredients will confirm your order by email, if an email address is provided. You will receive confirmation that your order has been processed and an electronic receipt.
Any gift hampers containing alcohol may only be purchased by and delivered to persons over the age of 18 years, and cannot be delivered to the address of the purchaser. Therefore alcohol purchased from Secret Ingredients is for the purpose of gift giving only. It is an offence to supply, purchase or receive liquor for persons under the age of 18 years. Please ensure someone over 18 years of age will be able to receive your delivery.
Availability and accuracy
Secret Ingredients makes every effort to be as accurate as possible in our product descriptions, hamper designs and pricing on all our products, however sometimes human error or difficulty with our supply chain may result in some minor inaccuracies. Our standard hampers as shown on the website are subject to stock levels and availability from our suppliers. In unforeseen circumstances Secret Ingredients reserves the right to substitute a product temporarily not available for a product of equal or greater, quality and cost, however we will phone you to discuss these changes prior to sending them to you.
This site is owned and operated by Secret Ingredients and was developed by Cuppait for the exclusive purpose of supplying our customers with an opportunity to purchase goods and have access to information. All images, text, logos and graphics as well as the site design, are the sole property of Secret Ingredients unless otherwise noted.
If you receive damaged products please contact us immediately and return the affected goods to us within two weeks. We will supply you with a full refund of the original product price and delivery fees or supply replacement products free of charge.
Delivery and shipping
Ideally, your delivery address will be to a place where someone will be available between 9am - 5pm Monday - Friday (not public holidays). Please read our full delivery page for more information about what to expect from our delivery process.
If you have entered the wrong delivery information please contact us immediately. If delivery is already underway we may not be able to accept a cancellation. Unfortunately, if the consignment is returned to us due to incorrect delivery details, extra delivery charges must be paid prior to re-delivery.
If an order has not been received please inform us as soon as possible. We endeavour to deliver your order promptly and to your exact instructions, however, due to unforeseen circumstances beyond our control late delivery does not constitute a failure of our agreements and does not entitle you to cancel your order.
By shopping at Secret Ingredients, you agree that the sole maximum liability to Secret Ingredients resulting from any product sold on this site is the price of the product ordered plus delivery charges. Any advice, recommendation, information, assistance or service provided by Secret Ingredients in relation to its products or their use is given in good faith, however is provided without responsibility or liability. Customers are advised to undertake their own assessment to determine the actual suitability of a product for their particular intended use. Secret Ingredients accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our website.
This site may contain links to other websites that are owned and operated by a range of third parties. Secret Ingredients is not responsible for the availability of, content or any part of the operation of these external sites.
Secret Ingredients believes that the responsible use of personal information collected on our website is critical and we want you to shop in our online store with complete confidence. We respect your privacy and recognise your right to protection of all personal information you provide us with, including your name, address, telephone number and email address. Information provided by you to Secret Ingredients ABN 46 913 130 080 will be used to process your order and ascertain customer satisfaction in relation to this service. Secret Ingredients may release appropriate information to third parties such as freight providers to assist with the fulfillment of your order, however, we guarantee that we will not sell any personal information collected from you.